Privacy Policy

Your privacy matters to us. This policy is written to help you understand, in plain language, what information we collect and why, and the choices available to you. By using this website, you agree to the practices described below.

We collect information in a few different ways: information you give us directly, information collected automatically as you browse, and information generated when you place an order or contact our team.

This may include your name, email address, phone number, shipping and billing address, and any details you share with us through a contact form, order, or customer support conversation.

Like most websites, we automatically receive certain technical information when you visit — such as your browser type, device information, pages viewed, and general usage patterns. This helps us understand how our website is used and improve it over time.

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your order or enquiry
• Improve our products, website and customer experience
• Send updates or offers, where you have chosen to receive them
• Meet our legal and operational obligations

We may use cookies and similar technologies to keep the website functioning smoothly, remember your preferences, and understand how visitors use our site. You can usually adjust your browser settings to limit or block cookies if you prefer.

Payments made on this website are processed through the payment method or gateway made available at checkout. We do not store your complete card or payment credentials on our own servers.

We keep a record of your orders — including items purchased, order value and delivery details — so we can fulfil your order, respond to support requests, and maintain accurate business records.

We do not sell your personal information. We may share information with trusted parties who help us run our business — such as delivery and logistics partners, and payment processors — solely for the purpose of fulfilling your order or operating our website.

We may work with third-party service providers for functions such as website hosting, analytics, delivery and customer communication. These providers only receive the information necessary to perform their specific service for us.

We take reasonable steps to protect the information we hold from unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required to meet our legal, accounting, or operational obligations.

Depending on where you are located, you may have the right to access, correct, or request deletion of your personal information. If you would like to exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their own privacy policies.

Our website and products are not directed at children, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page.

If you have any questions about this Privacy Policy or how your information is handled, please reach out through our Contact Us page.